All Systems Operational

Updated a few seconds ago

We continuously monitor our service. Any issues will be posted here. We reserve a maintenance window every Tuesday and Thursday between 5am and 7am EST for system updates. No outages are expected during these windows, but there may be momentary disconnects as traffic is redirected from those nodes being updated.

Websites

www.transafe.com

Operational

Customer Portal

Operational

Management Portal

Operational

APIs

TranSafe

Operational

PaymentFrame

Operational

UniTerm Cloud

Operational

UniTerm Cloud Devices

UPP

Operational

RBA

Operational

History (Last 30 days)

OutageOperational

Incident Status

Operational


Components

Websites, APIs, UniTerm Cloud Devices


Sub-Component

TranSafe, PaymentFrame, UniTerm Cloud, www.transafe.com, Customer Portal, Management Portal, UPP, RBA




November 19, 2021 10:25 EST
[Investigating] An outage started around 10:25am EST. We are investigating the root cause.

November 19, 2021 10:39 EST
[Resolved] A critical patch was deployed this morning that had an error in the way the patch was applied, and was not properly tested before deployment. We have opened a research project to prevent such human error in the future.

Incident Status

Operational


Components

Websites, APIs, UniTerm Cloud Devices


Sub-Component

TranSafe, PaymentFrame, UniTerm Cloud, www.transafe.com, Customer Portal, Management Portal, UPP, RBA




November 15, 2021 12:26 EST
[Investigating] Due to a brief carrier outage, there was some momentary flapping of connections which lasted from 12:14pm EST to 12:18pm EST.

November 15, 2021 12:26 EST
[Resolved] We will continue to monitor this incident to ensure it is resolved. All systems are operational.